We ship worldwide.

As every Beaded Dragon piece is handmade, please allow up to 48 business hours for your order to be prepared and dispatched.

Once your order has been handed to the postal carrier, delivery timeframes are outside our control. If a parcel is delayed or lost in transit, we’ll work with you and the carrier to resolve it. A replacement or refund can be arranged once the carrier officially confirms the parcel as lost.

Any customs duties, import taxes or other charges applied by the destination country are the responsibility of the buyer.

All orders are sent with signature on delivery where available. If nobody is present to sign, the carrier may take the parcel to a local collection point or post office. Procedures can vary between countries.

If your order contains a pre-order item, the full order will be dispatched together once all items are ready.

Orders are processed regularly. If you haven’t received your dispatch confirmation, please check your junk or spam folder.

Returns & Exchanges

Every Beaded Dragon piece is handmade and inspected before dispatch.

We’re happy to assist with an exchange where an item has been purchased as a gift, subject to the item being returned in its original condition.

If you have any concerns with your order, please contact us as soon as possible so we can work with you to find a solution.

We do not offer refunds for change of mind.

Return postage costs are the responsibility of the buyer unless the item is faulty or we have made an error with your order.

Refunds or exchanges will not be provided for items that have been damaged through misuse, normal wear and tear, or improper care.

Custom-made, personalised or specially ordered items are not eligible for return or exchange unless faulty.